Support

Need a hand, hit a bug, or want to tell us a ride came out wrong? We read every message.

Contact us

Email support at remap.earth and we will get back to you. Please include your device model, your iOS version, and what you were doing when the problem happened, so we can reproduce it. A screenshot helps.

Report a problem from the app

The fastest way to reach us about a specific ride is the in-app bug report: it attaches the map context so we can see exactly what you saw. Look for the report option in the app, or email us directly at the address above.

Account and data

You can delete your account and its data at any time from Settings in the app. For any other request about your data, see our Privacy Policy or email us.

Common questions

• Do I need an account? No. You can explore the map and plan a ride without signing in. Sign in only to claim lines.
• Why does a ride avoid a road I like? Remap reads each road for surface, traffic, and terrain. Ride styles let you refine these rules. Adjusting your style will change the result.
• A road came out wrong. Tell us where. The map improves as we correct the algorithms and the data, and specific reports are the most useful thing you can send.

Remap Earth Pty Ltd (ACN 699 334 793)
support at remap.earth