This Refund Policy explains how cancellations and refunds work for Remap Pro, the paid subscription offered by Remap Earth Pty Ltd (ACN 699 334 793), of 202, 255 Castlereagh Street, Sydney, NSW 2000, Australia ("Remap", "we", "us", "our"). It forms part of our Terms of Service. Read it alongside our pricing.
How you buy Remap Pro
Remap Pro can be purchased two ways, and where you bought it determines who handles billing and refunds:
- On our website. Payments are processed by Paddle.com, our authorised reseller and Merchant of Record. Paddle is the seller of record for these purchases, issues your invoice, and handles billing and refunds on our behalf.
- In the mobile app. Purchases made inside the iOS or Android app are processed by the Apple App Store or Google Play under that store's own terms, and refunds for those purchases are handled by the relevant app store, not by us or Paddle.
Free trial
Remap Pro includes a 7-day free trial for new subscribers. You will not be charged during the trial. Unless you cancel before the trial ends, your subscription begins automatically and the first payment is taken at the then-current price. You can cancel at any time during the trial to avoid being charged.
Cancelling
You can cancel Remap Pro at any time. Cancellation stops the next renewal; it does not end your current paid period. You keep Pro features until the end of the period you have already paid for, after which your account returns to the free tier. To cancel:
- Website subscriptions: use the management link in your Paddle receipt email, or contact us and we will help.
- App store subscriptions: manage or cancel in your Apple App Store or Google Play account settings.
Refunds
Website purchases of Remap Pro come with a 14-day refund period. You can request a full refund within 14 days of your purchase. Refunds are handled by Paddle under the Paddle Refund Policy, which governs all refunds for website purchases.
How to request a refund
Visit paddle.net, find your purchase and select "Request refund", or use the link in your Paddle receipt email. You can also email support at remap.earth and we will help.
Purchases made in the mobile app are refunded by the Apple App Store or Google Play. Request those through the store you bought from; for Apple, go to reportaproblem.apple.com.
Your consumer rights
Nothing in this policy limits any right you have under the Australian Consumer Law or other applicable consumer law.
Changes to this policy
We may update this Refund Policy from time to time. We will post the updated version here, and it applies to purchases made after it takes effect.
Contact
Remap Earth Pty Ltd (ACN 699 334 793)
202, 255 Castlereagh Street, Sydney, NSW 2000, Australia
support at remap.earth