Report a road

How to tell us when a route or a road came out wrong.

Tell us where. The map improves as we correct the algorithms and the data, and a report that names the place is the most useful thing you can send.

Send feedback

Feedback includes your start point, the style you're using and, unless you untick it, a screenshot of the map. So show the problem on the map before you send it.

  • On the web: choose Feedback at the bottom of the Explore panel.
  • In the app: open Settings, then Feedback.

Remap on the web with routes around Berlin, and Feedback circled at the bottom of the Explore panel

Say what went wrong, for example a road that's closed, a path you can't ride, or a turn that makes no sense. Add your email if you'd like a reply.

By email

Email us the place and what went wrong. The address is on Support.

Still stuck? Contact support, or see all help topics.